Shop Policies

Have a question about the shop policies? Wondering how long it will take for your order to arrive? This is where you’ll find all the details on shipping, returns, and more.

Return Policy:
I want to ensure you love your goodies, so please email me if you are unhappy with your order or it is damaged in shipment and we can arrange a return or refund (your choice!). Returns and refunds will be processed within 7 days.

I cannot offer returns or refunds on sale items or custom orders. 

Shipping Policy:
All orders ship for free, everyday!

Your order will be packaged and shipped within 1-3 business days. Most orders are shipped via USPS First Class Mail (which takes about 2-5 days to arrive). You will be emailed a confirmation when your order is placed, and again when it is on its way to you! Tracking information will be provided for all orders.

Can't find what you're looking for? Email me and I will get back to you as quickly as possible - 

Pen+Pine's delightful illustrations are dreamed up and hand drawn in Northern California. Enjoy passing on their whimsical charm! All designs ©Pen+Pine.